Avaya Avaya Aura 6201.1

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A. Percent in Service Level
B. ASA-Average Speed of Answer
C. Avaya Business Advocate
D. EWT- Expected Wait Time

Question 2

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A. There is a firewall between the PC and the CMS.
B. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D. Avaya Terminal Emulator is being used on an unsupported operating system.

Question 3

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A. 135.9.86.54 192.168.2.2
B. 135.9.86.54 135.9.86.58
C. 192.168.2.3 192.168.2.2
D. 135.9.86.54 135.9.56.56

Question 4

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

A. VDN counted calls
B. Target service level
C. expected Wait Time (EWT)
D. Activate on oldest call waiting

Question 5

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A. Log in as root and execute the password command for that user.
B. Write permission to the System Setup feature and write permission to UNIX.
C. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D. Log in as a CMS administrative user and execute the paaswd command for that user.

Solutions: