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Avaya Avaya Specialist 6204.1

6204.1

Exam Code: 6204.1

Exam Name: Avaya Proactive Contact Implementation Exam

Updated: Jul 24, 2026

Q & A: 100 Questions and Answers

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Avaya 6204.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Proactive Contact System Fundamentals- Architecture Overview
  • 1. Dialing modes and campaign structure
    • 2. System components and deployment model
      - Core Concepts
      • 1. Agent and call flow basics
        • 2. Outbound contact strategies
          Topic 2: Installation and Configuration- Integration
          • 1. Avaya Aura integration components
            • 2. CRM and telephony system integration
              - System Setup
              • 1. Network and integration configuration
                • 2. Server and application installation
                  Topic 3: Campaign Management- Operational Control
                  • 1. Real-time monitoring
                    • 2. Performance tuning and optimization
                      - Campaign Design
                      • 1. Campaign setup and dialing strategies
                        • 2. Contact list management
                          Topic 4: Troubleshooting and Maintenance- Maintenance Procedures
                          • 1. System updates and patching
                            • 2. Backup and recovery operations
                              - System Diagnostics
                              • 1. Logging and error analysis
                                • 2. Performance troubleshooting

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