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Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| UCCE Architecture and Components | 30% | - Solution components and functions - Call flow concepts and terminology - Deployment models and design considerations |
| Configuration and Scripting | 25% | - IVR scripting with microapps - Advanced routing techniques - Script Editor fundamentals |
| Troubleshooting and Support | 25% | - Log analysis and fault isolation - Performance issue resolution - Call flow and connectivity troubleshooting - Diagnostic tools and utilities |
| Maintenance and Operations | 20% | - Software updates and patches - System monitoring and health checks - Backup and restore procedures |
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