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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: OS X Installation and Configuration | - Configuring system settings and user accounts - Installing OS X Mountain Lion - OS X Recovery and startup options |
| Topic 2: Network and Sharing | - iCloud and network services - Network configuration and troubleshooting - File sharing and permissions |
| Topic 3: File System and Storage Management | - Disk Utility and disk troubleshooting - Time Machine backup and restore - FileVault 2 encryption |
| Topic 4: Application and System Troubleshooting | - Application launch and compatibility issues - Preference files and user environment troubleshooting - Console, logs, and diagnostic tools |
| Topic 5: Hardware and Peripheral Troubleshooting | - Power, startup, and performance issues - Mac hardware diagnostics - External devices and peripherals |
| Topic 6: Security and Privacy | - Gatekeeper and malware protection - User privacy and account management - Firmware passwords and security settings |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. If a technician suspects that a required system font is missing from an installation of OS X Mountain Lion, which folder should be investigated?
A) /Library/Fonts
B) /System/Fonts
C) /System/Library/Fonts
D) ~/Library/Fonts
2. Which of the following is the indication that a Mac is loading system software?
A) Gray screen
B) Boot chime
C) Gray Apple logo with a spinning gear
D) Blank screen
3. 
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is __________.
A) Active but not connected
B) Active and connected
C) Inactive (off)
D) Inactive (hardware is missing)
4. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?
A) Computer fails to power on.
B) Cannot install any application into /Applications.
C) Cannot open one Numbers document. Other Numbers documents open without issue.
D) Cannot complete an OS X Mountain Lion install.
5. What is a kernel extension in OS X?
A) A place to store global system preference settings.
B) A software driver that provides driver support for hardware, networking, and peripherals.
C) The system for starting, stopping and managing daemons, applications, processes, and scripts.
D) A user specific software library.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |


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