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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Ownership, frequency and data definitions - Documentation form design and components |
| Understanding and Classifying KPIs | 20% | - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - SMART criteria and definition rules - KPI lifecycle and logic |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives - Cascading KPIs across organizational levels - Selection criteria and techniques |
| Data Gathering, Quality and Reporting | 15% | - Reporting, dashboards and interpretation - Activation and visualization tools - Data sources, collection and validation - Data quality dimensions and improvement |
| The World of KPIs | 15% | - Challenges in performance measurement - Value and role of KPIs - Concepts, terminology and governance - Organizational levels and application |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?
A) Retained earnings ($)
B) Orders processed per hour (#)
C) Profitable customers (%)
D) None of the answers
2. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A) Competitors
B) General public
C) Suppliers
D) None of the answers
3. Which KPI is suitable for measuring the following objective: "Improve process performance"?
A) Processes improved to the desired level (%)
B) Processes (#)
C) Hours spent on process improvement (#)
D) Deliver process performance improvement project by 31 December
4. Which of the following words is not a KPI lifecycle phase?
A) Activation
B) Notification
C) Selection
D) Documentation
5. For "Orders delivered on time (%)", the trend is good when:
A) Decreasing
B) Within range
C) This is not a KPI
D) Increasing
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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