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IBM Certified Specialist C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Sep 11, 2026

Q & A: 55 Questions and Answers

C9020-971 Free Demo download:

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Data Protection Technologies- Backup and recovery concepts
- Data protection solutions
Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Performance Optimization- Tuning storage performance
- Performance analysis tools
Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)

IBM Enterprise Storage Technical Support Sample Questions:

Question #1
How is RTO defined?

A. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
B. The time it takes to restore the backup tapes at a remote site.
C. The time it takes to complete the nighty backup process.
D. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.


Question #2
A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

A. XIV has a built in capability to copy the existing data.
B. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
C. XIV has both a vCenter and VAAI plug in.
D. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.


Question #3
A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

A. Load on drives is increased during array rebuild
B. Faster rebuild of data on failed drives
C. Uses a subset of drives to rebuild data
D. More predictable performance
E. Dedicated spare drives


Question #4
Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A. FlashSystem 840
B. XIV with 2TB drives base without any features
C. DS8870 with ranks of 1.2TB drives
D. SONAS with SATA drives


Question #5
Which XIV Gen3 replication feature provides the ability for a remote target volume to be initialized without requiring the concepts of the source volume to be re-replicated over an inter-site link?

A. Offline Initialization
B. Asynchronous Replication
C. Quick Initialization
D. Synchronous Replication


Solutions:

Question #1
Correct Answer: A
Question #2
Correct Answer: D
Question #3
Correct Answer: A,B
Question #4
Correct Answer: A
Question #5
Correct Answer: C

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