PDF VersionWhat are the prerequisites for the ServiceNow CIS-EM Exam
ServiceNow Certified Implementation Specialist Event Management certification is an intermediate-level certification. It is designed for experienced implementation specialists who have completed the ServiceNow Certified Implementation Specialist Configuration and Administration, or equivalent, and have at least one year of experience in implementing ServiceNow applications.
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The Key to Becoming a ServiceNow CIS-EM Certified: a Study guide about how to pass the ServiceNow CIS-EM Exam
ServiceNow CIS-EM Exam on what to expect from the certification process and tips on how to pass
Get Certified For ServiceNow CIS-EM Exam Using This Guide: A Study guide share about the exam, the material that you need to take the exam
The ServiceNow Certified Implementation Specialist Event Management (CIS-EM) certification is one that you do not hear much about. It is rarely even mentioned among ServiceNow certifications on community forums, in spite of the fact that it is a required certification to be eligible for others like the ServiceNow Certified Application Developer (SCAD) and ServiceNow Certified Professional (CPS). We will go to walk you through what to expect in the exam and give you some tips and tricks to help you along the way which are all included in CIS-EM Dumps.
ServiceNow CIS-EM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Configuration and Processing | 27% | - Scripting: Regex, JavaScript, PowerShell - Event lifecycle and processing flow - Inbound actions and event management jobs - CI binding and identification - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping |
| Topic 2: Administration and Optimization | 10% | - Performance tuning and noise reduction - Best practices and operational efficiency - Maintenance and troubleshooting - Security and access control |
| Topic 3: Alerts and Correlation | 30% | - Incident creation and integration - Alert grouping and correlation strategies - Alert Intelligence and Service Operations Workspace features - Impact profiles, impact trees, and service impact analysis - Alert definition and attributes - Priority calculation, scoring, and groups - Alert processing and management rules |
| Topic 4: Architecture and Discovery | 10% | - Event Management architecture - Discovery and MID Server components - CMDB integration and dependency mapping - Monitoring process and data flow |
| Topic 5: Event Sources and Integration | 10% | - Metric connectors and data collection - Monitoring tool integration - Supported event sources and protocols - Third-party integration best practices |
| Topic 6: Event Management Overview | 13% | - Common Service Data Model - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - Key features and capabilities - Customer challenges and business value - IT Operations Management (ITOM) solution |
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