Genesys Genesys Cloud CX GCX-AI-GPE

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) View
B) Delete
C) Edit
D) Duplicate

2. What is the purpose of visitor attributes in GPE?
Response:

A) Control voicemail storage
B) Identify CRM integration errors
C) Store wrap-up codes
D) Describe and group visitor behavior

3. What type of metrics can be viewed in an Action Map Report?
Response:

A) Offer impressions, acceptances, and conversion rate
B) Call duration and hold time
C) Bot-to-agent transfer count
D) Agent logins and shift adherence

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Website behaviors like clicks and form submissions
B) Database schema updates
C) Only system-generated call logs
D) Only events that involve a live agent

5. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Historical interaction volume
B) IVR script text
C) Number of agents logged in
D) Historical routing outcomes

Solutions: