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HP HP ExpertONE Certification HP2-H28

HP2-H28

Exam Code: HP2-H28

Exam Name: Selling HP Printing and Computing Services

Updated: Jul 19, 2026

Q & A: 44 Questions and Answers

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HP HP2-H28 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Needs and Industry Use Cases- SMB and enterprise segmentation
  • 1. IT cost optimization strategies
    • 2. Workforce productivity needs
      - Vertical solutions
      • 1. Education and public sector solutions
        • 2. Healthcare printing and computing
          Topic 2: Services and Lifecycle Management- Managed services and subscriptions
          • 1. Device-as-a-Service (DaaS)
            • 2. Print-as-a-Service models
              - Device lifecycle services
              • 1. Support and maintenance offerings
                • 2. Deployment and management services
                  Topic 3: HP Portfolio Overview- HP Computing Solutions
                  • 1. Commercial PCs and Workstations
                    • 2. Hybrid work solutions
                      - HP Printing Solutions
                      • 1. Managed Print Services (MPS)
                        • 2. Enterprise printing workflows and security
                          • 3. LaserJet and PageWide product families
                            Topic 4: Sales and Positioning Skills- Competitive positioning
                            • 1. Use-case driven selling strategies
                              • 2. HP differentiation vs competitors
                                - Solution-based selling approach
                                • 1. Identifying customer business needs
                                  • 2. Value proposition articulation

                                    HP Selling HP Printing and Computing Services Sample Questions:

                                    1. Which statement is true about the value proposition for Small and Medium Business Services?

                                    A) HP Contractual services are not available to small and medium business customers.
                                    B) Small and medium business customers have strong IT capabilities and do not need extra services
                                    C) HP Care Pack Services are useful only for small and medium business customers with big IT staff
                                    D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs


                                    2. Which statement is true about selling services?

                                    A) Consumers do not want to buy services because they are only interested in hardware.
                                    B) The Global Services market is not growing.
                                    C) Consumers represent more than 85% of the total growth through 2014.
                                    D) Usage and Care services are less profitable than selling the hardware alone.


                                    3. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

                                    A) Partners can start accumulating rebates on sales from day one on new or already sold hardware
                                    B) Partners will benefit from extra discounts by buying hardware from HP
                                    C) The specialization enables partners to deliver services on behalf of HP and generate additional profit.
                                    D) HP can dispatch partners to resolve server related issues on already sold hardware


                                    4. Which statement is true about HP Contractual Services?

                                    A) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
                                    B) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
                                    C) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
                                    D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets


                                    5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

                                    A) Premium Services
                                    B) Defective Media Retention
                                    C) Data Protection
                                    D) Preventative Maintenance Kit Replacement


                                    Solutions:

                                    Question # 1
                                    Answer: D
                                    Question # 2
                                    Answer: C
                                    Question # 3
                                    Answer: B,C
                                    Question # 4
                                    Answer: A
                                    Question # 5
                                    Answer: B

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