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HP HP Sales Certified HP2-I57

HP2-I57

Exam Code: HP2-I57

Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024

Updated: Oct 04, 2026

Q & A: 24 Questions and Answers

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HP HP2-I57 Exam Syllabus Topics:

SectionObjectives
Topic 1: Consultative Selling- Discovery and Qualification
  • 1. Customer Workflow Analysis
  • 2. Long-Term Business Outcome Mapping
Topic 2: Advanced Sales Skills- Customer Pain Point Identification
  • 1. Stakeholder-Based Communication
  • 2. Business Value Positioning
Topic 3: Lifecycle Services- End-to-End Device Lifecycle Management
  • 1. Preventive Maintenance
  • 2. Technology Refresh Planning
  • 3. Break-Fix Support
Topic 4: Deployment Services- Implementation Planning
  • 1. Downtime Reduction
  • 2. Risk Mitigation
  • 3. Deployment Phases
Topic 5: Personal Systems Services- Workforce Device Services
  • 1. Notebook Support Services
  • 2. Desktop Support Services
  • 3. Mobile Device Services
Topic 6: Configuration Services- Service Bundle Recommendations
  • 1. Support Tier Alignment
  • 2. Infrastructure Assessment
Topic 7: Sales Skills Transformation- Modern Sales Methodologies
  • 1. Outcome-Based Selling
  • 2. Long-Term Relationship Development
  • 3. Customer-Centric Selling

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question #1
Name a capability available within HP Essential Support.

A. Online status tracking during repair of product while at the repair center
B. Ability to order replacement parts from HP for defective third-party components
C. Remote problem diagnosis and troubleshooting to resolve most issues
D. Guaranteed 24 x 7 support and next-day turnaround


Question #2
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
C. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
D. The partner must install the HP software on all HP and non-HP customer devices.


Question #3
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
C. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging


Solutions:

Question #1
Correct Answer: C
Question #2
Correct Answer: B,C
Question #3
Correct Answer: D

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