HP HP Advanced Sales Certified HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service offers faulty hardware repair at a designated HP repair center?

A) Designated repair center exchange
B) Travel repair
C) Offsite repair
D) Onsite repair

2. What is an example of the value that HP PPS Services offer to your customers?

A) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) A customer's IT staff can be trained by HP to quickly repair printer faults.

3. A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?

A) HP Post-Warranty Care Pack
B) Hardware Refresh
C) Upgrading with HP Contract
D) Purchasing an extended warranty

4. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The HP Care Pack Services registration date
B) One day after the HP base warranty expires
C) The date of the HP Care Pack Services purchase
D) The date of the hardware purchase

5. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer requires project management to deploy personal systems.
C) A customer has a high volume of sensitive data to protect.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer has established security policies and procedures.
F) A customer needs an onsite technician to support the hardware fleet.

Solutions: