EXIN Exin Certification ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which of the following BEST describes technical management?

A. A function that includes providing technical expertise and overall management of the IT infrastructure
B. Senior managers responsible for all staff within the technical support function
C. A function responsible for facilities management and building control systems
D. A function that provides hardware repair services for technology involved in the delivery of service to customers

Question 2

Which one of the following do technology metrics measure?

A. The end-to-end service
B. Processes
C. Components
D. Customer satisfaction

Question 3

Which of the following BEST describes a service level agreement (SLA.?

A. An agreement between an IT service provider and another part of the same organization that assists with the provision of services
B. A written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties
C. The key service targets and responsibilities of both parties that are used to hold each party accountable when disputes arise
D. A partnership developed between the IT service provider and the customer, so that a mutually beneficial agreement is reached

Question 4

Which of the following is an enabler of best practice?

A. Academic research
B. Internal experience
C. Standards
D. Technology

Question 5

What are sources of best practice?

A. Substitutes, regulators, customers
B. Customers, suppliers, advisors
C. Competition, compliance, commitments
D. Industry practices, academic research, training and education

Solutions: