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ITILSC-OSA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:
- Event management
- Access management
- Introduction to operational support and analysis
- The service desk
- Problem management
- Functions and Roles
- Incident management
- Request fulfillment
- Technology and implementation considerations
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ITIL Intermediate Qualification: Operational Support and Analysis (OSA) is a piece of the ITIL Service Capability work stream domain. It is designed to evaluate the competence of the professionals in applying OSA practices to the support and resolution of the lifecycle of service management. It covers the following Information Technology Infrastructure Library role, process as well as function areas: request fulfillment, event management, problem management, management of IT operations, management of incidents, application management, access management, and technical management.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Access Management | - Identity and access control principles - Authorization and rights management |
| Topic 2: Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Topic 3: Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Topic 4: Event Management | - Event correlation and response - Event detection and filtering |
| Topic 5: Operational Activities | - IT operations management practices - Monitoring and control activities |
| Topic 6: Problem Management | - Known error database usage - Root cause analysis techniques |
| Topic 7: Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Topic 8: Request Fulfilment | - Standard service requests handling - Request models and workflows |
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