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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IT Governance, Strategy & Ethics | 15% | - Compliance, policies, and ethics - IT service management and ITIL basics - IT alignment with business goals |
| Networking & Infrastructure | 15% | - Network types, protocols, and architecture - Cloud computing and virtualization - IT infrastructure management |
| IT Fundamentals & Concepts | 20% | - Role of IT in business - Data, information, and knowledge management - Information systems types and components |
| IT Security & Risk Management | 15% | - Risk assessment and mitigation - Security principles: confidentiality, integrity, availability - Threats, vulnerabilities, and controls |
| Data Management & Databases | 15% | - Data integrity, security, and governance - SQL and data querying - Database models and design |
| Systems Development & Lifecycle | 20% | - Requirements gathering and analysis - Design, implementation, and maintenance - SDLC phases and models |
WGU Information Technology Management QGC1 Sample Questions:
1. Which process is improved by manufacturing enterprise resource planning (ERP) systems?
A) Managing employee time-off
B) Designing prototypes
C) Developing packaging designs
D) Coordinating materials and production
2. Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?
A) Message delivery tracking
B) Contact response summaries
C) Campaign performance analysis
D) Promotion strategy evaluation
3. Which tool can be used to list project tasks vertically against project time frame listed horizontally?
A) Venn diagram
B) PERT chart
C) Project model
D) Gantt chart
4. What is a reason an organization would implement unified communications?
A) To maintain legacy systems
B) To increase paper-based documentation
C) To expand employee connectivity
D) To reduce reliance on mobile devices
5. Which challenge can arise from toxic materials in electronics?
A) Meeting disposal and recycling rules
B) Explaining performance limits to end users
C) Maintaining employee safety during use
D) Reducing environmental certification costs
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
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