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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology |
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Aggregate planning - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 4: Supply Chain Management | - Inventory management - Sourcing and procurement - Logistics and distribution - Supply chain design and strategy |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
Which two factors affect a service location decision? Choose 2 answers
A. Quality-of-life issues
B. Proximity to customers
C. Closeness to manufacturing facilities
D. Warehouse storage
Question #2
A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
A. Work-in-progress
B. Finished goods
C. Sold goods
D. Raw materials
Question #3
A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A. Build new production facilities
B. Subcontract a portion of production capacity
C. Hire temporary workers
D. Hire and train new full-time employees
Question #4
Which capacity planning measurement tells how much capacity a company is using?
A. Effective capacity
B. Design capacity
C. Capacity utilization
D. Capacity focus
Question #5
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A. They may resist training on new machines.
B. They may have suggestions for improving the operation.
C. They know how an operation has always been done with no need to change.
D. They are experts in their field.
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: B | Question #3 Correct Answer: B,C | Question #4 Correct Answer: C | Question #5 Correct Answer: B |


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