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Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000.2

3000.2

Exam Code: 3000.2

Exam Name: ACSS Small and Medium Enterprise (SME) Communications

Updated: Jul 16, 2026

Q & A: 103 Questions and Answers

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Avaya 3000.2 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SME Communications Solution Architecture20%- IP Office Platform Overview
  • 1. System components and hardware
    • 2. Deployment models and capacity planning
      - Solution Design Principles
      • 1. Network and telephony requirements
        • 2. Interoperability considerations
          Topic 2: Maintenance and Troubleshooting35%- Backup, Restore & Upgrades
          • 1. Configuration backup and recovery
            • 2. Software updates and migration
              - System Monitoring and Diagnostics
              • 1. Performance monitoring and alarms
                • 2. Log analysis and fault isolation
                  Topic 3: Installation and Configuration30%- IP Office Setup
                  • 1. System installation and initialization
                    • 2. User, extension, and trunk configuration
                      - Application Configuration
                      • 1. Voice mail and messaging
                        • 2. Mobility and collaboration features
                          Topic 4: Security and Administration15%- System Management
                          • 1. License management
                            • 2. System health checks
                              - Access Control and Permissions
                              • 1. User roles and authentication
                                • 2. Network security and firewall settings

                                  Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

                                  1. An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?

                                  A) net time
                                  B) time server
                                  C) get time
                                  D) time


                                  2. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

                                  A) Verify that the .bin file is in the Manager folder.
                                  B) Determine from the extension form in the Manager application.
                                  C) Determine from Extension Status in SSA.
                                  D) Look at the files names from the phone menu.
                                  E) Determine from H.323 Phone Status in System Monitor.


                                  3. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

                                  A) Variable Routing Action on Telephony Actions
                                  B) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
                                  C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
                                  D) you cannot check against incoming CLI


                                  4. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

                                  A) IPOCCR Real Time Calculation Service
                                  B) IPOCCR Database component
                                  C) IPOCCR Data Analyzer Service
                                  D) IPOCCR Management Service
                                  E) IPOCCR Physical Wallboard Service


                                  5. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

                                  A) IP500 T1/E1 Channels License
                                  B) IP500 VCM Channels License
                                  C) PRI-UNI Expansion Card
                                  D) VCM32
                                  E) PRI24/PRI30 Expansion Card


                                  Solutions:

                                  Question # 1
                                  Answer: A
                                  Question # 2
                                  Answer: B,C,D
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: A,C,D
                                  Question # 5
                                  Answer: A,C

                                  3000.2 Related Exams
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                                  132-S-900.7 - Avaya IP Telephony Design Elective Exam
                                  3380X - Avaya Customer Engagement Solutions Design Exam
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