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Avaya IP Office™ Platform Support Online Test Sample Questions:
1. When you connect to the Avaya IP Office™ using System Monitor, the time, date, and IP address of the system you are connected to is displayed.
Which additional key piece of information is displayed?
A) the name of the last user to connect to the system using System Monitor
B) the last time any changes were made to the system
C) the date of the last system upgrade
D) the time the system has been up since the last reboot
2. In a new deployment of Avaya Communicator, a user can make calls, but the Presence and Instant Messaging features are not functioning.
Which of the following is the reason for the user's inability to use these features?
A) The user's profile has not been correctly configured.
B) The IP Office is configured with the Essential Edition only.
C) The new codecs are not supported by the system.
D) The user is not set up as an agent in the system.
3. Where can password rules and complexities be set for Users?
A) From the Manager application open your system configuration and select a user in the Users section and open the Security tab
B) From the Web Manager, go to Call Management > Security.
C) From the Manager application go to Advanced > Security Settings and open General Settings
D) From the User Portal go to settings and change the security settings
4. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?
A) Add each Outlook contact individually into the personal directory and verify them against the original source.
B) Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
C) Import the Outlook contacts using a .csv format and configure the synchronization settings.
D) Manually copy and paste all contacts from Outlook to the personal directory.
5. When creating a Short Code that is to connect to a Start Point on the modules in Voicemail Pro, which short code feature can be used?
A) Voicemail Call Flow
B) Voicemail Collect
C) Voicemail On
D) Start Point Node
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |


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