HP Delta -Selling HP PPS ServiceOne Services : HP5-H10D

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

2. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
C) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

3. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 58%
B) 32%
C) 92%
D) 18%

4. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Lower prices
B) Better security services
C) Wider geographical coverage
D) Wider offering

5. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Deployment Services

Solutions: