Salesforce Energy and Utilities Cloud Accredited Professional : AP-207

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. What's an example of a parent and child premise record?

A) The parent premise is the apartment unit, and the child is the apartment building.
B) The parent premise is the apartment building, and the child is the apartment unit.
C) The parent premise is the apartment, and the child is the type of service provided.
D) The parent premise is the type of service provided, and the child is the apartment.

2. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
B) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
C) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
D) The Energy and Utilities Cloud data model is required for OmniStudio.

3. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
B) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
C) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

4. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) Industries CPQ: Opportunity, Quote, and Order Management
B) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
C) Platform: Flaws, Visual Force, Lightning Components, and Apex
D) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures

5. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A) See a list of all service and work types available in the system.
B) Confirm customer entitlements for field service appointments.
C) Accurately confirm and verify customer details.
D) Check available field service time slots for the week.

Solutions: