Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP

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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a network segment that has outbound access to the public Internet.
C) It should be connected to a different network segment that has access to your company intranet.

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Communication Services
C) Application Services
D) Public Interface Services

3. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have Admin rights for Genesys Cloud
B) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
C) You must have the basic profile data for the users at the new location.
D) You must know what groups to create for the new location.
E) You must have images of all the users located at the new location.

4. Which button would you click to mute yourself when on a call?

A) Vertical bars
B) Dialpad
C) Drop-down arrow
D) Microphone
E) Phone with down arrow

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the .NET Client.
C) Use the Call History.
D) Use the built-in Dialpad.

Solutions: