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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement |
| Topic 2: Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Topic 3: Channel & User Group Administration | 28% | - Configure channel management policies - Manage user groups and channel permissions - Manage default channels and required channels - Convert public channels to private channels - Implement channel naming conventions and best practices |
| Topic 4: Security | 15% | - Configure security policies and compliance settings - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions |
| Topic 5: User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding |
| Topic 6: Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| Topic 7: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows |
Salesforce Certified Slack Administrator Sample Questions:
1. You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
A) Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
B) Remove the user from all of their channels in bulk using the External People menu.
C) Disconnect all shared connection points with the offensive user's organization using the Connections menu.
D) Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
2. A user with a claimed email domain tries to create a new workspace. The user is redirected to the Enterprise Grid org's workspace directory and is asked to join an existing workspace or contact the Grid Org Owners for more details.
True or False: Claiming relevant domains for your Enterprise ensures that all workspaces are subject to the organization's Grid policies, such as message retention, SSO/security settings, and eDiscovery/archiving.
A) False
B) True
3. You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)
A) Use the SCIM API to sync attributes to your member profiles.
B) Use the Custom Profile API to sync attributes to your analytics dashboard.
C) Use the Analytics API to sync attributes to your analytics dashboard.
D) Create custom profile fields for members to add standard attributes to their profile.
4. You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
A) Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
B) Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
C) Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
D) Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
5. Which Slack plan(s) support the Legal Holds feature?
A) Pro, Business+ and Enterprise Grid
B) Enterprise Grid only
C) Free, Pro, Business+ and Enterprise Grid
D) Business+ and Enterprise Grid
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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