Nokia SDM Certification - PS NSOP : SDM_2002001030

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Marketing, Sales and Customer Care.
B) Strategic planning, Marketing and Billing.
C) Strategic planning, Marketing and Network Planning.
D) Strategic planning, Capacity Planning and Customer Care.

2. You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

A) Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.
B) Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.
C) Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.
D) Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.

3. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Reorganize, creating teams for each function of the Operations Model.
B) Plan a new organisation based on an optimised process delivery using the Operations Model.
C) Check what other projects are doing and use the same approach as them.
D) Re-organize based on a headcount limit that will realise the savings required.

4. A good invoicing and payment procedure will have the following key highlights:

A) is not capable of being amended based on change orders.
B) Allows flexibility for customer to pay when they can.
C) Is in line with NSN cash generation targets and strictly enforced.
D) Offers no incentives to customer to pay on time.

5. One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

A) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
B) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
C) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
D) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.

Solutions: