HP Selling HP Business Service Management Solutions : HP2-N49

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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Highlighting the customers' ITIL Service Management issues.
B) Identifying competitors who are engaging with the customers.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.

2. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

A) director of mobile applications
B) director of service management
C) director of application quality
D) director of security

3. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A) director of mobile applications
B) director of service management
C) director of applications support
D) director of performance testing

4. What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

A) Cloud activity
B) Virtual device performance
C) Internet connectivity
D) User experience

5. With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A) director of mobile applications
B) director of service management
C) director of operations
D) director of distributed systems

Solutions: