ISEB The Foundation Examination - ITIL® : ISEB-ITILF

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question #1

What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A. A change
B. An incident
C. A known error
D. A service object

Question #2

Which one of the following is concerned with policy and direction?

A. Service level management
B. Governance
C. Service design
D. Capacity management

Question #3

Which process is responsible for managing relationships with vendors?

A. Continual service improvement
B. Change management
C. Service portfolio management
D. Supplier management

Question #4

The remediation plan should be evaluated at what point in the change lifecycle?

A. After the post implementation review has identified a problem with the change
B. After implementation but before the post implementation review
C. Immediately after the change has failed and needs to be backed out
D. Before the change is approved

Question #5

Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels

A. The forward schedule of change
B. The service portfolio
C. The service knowledge management system (SKMS)
D. A configuration management database (CMDB)

Solutions: