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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Topic 2: Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Aggregate planning - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems |
| Topic 3: Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Topic 4: Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 5: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
| Topic 6: Competency 4: Supply Chain Management | - Logistics and distribution - Inventory management - Sourcing and procurement - Supply chain design and strategy |
| Topic 7: Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A. Companies are able to reduce waste.
B. Companies' workers demonstrate intrinsic values.
C. Companies can participate when it is convenient.
D. Companies enhance workers' ability to perform.
E. Companies develop new ways to generate revenue.
Question 2
Which definition used for quality evaluates how well a product performs its intended function?
A. Psychological criteria
B. Fitness for use
C. Value for price paid
D. Support services
Question 3
What is a bottleneck in a flowchart?
A. The longest task in the process
B. Two stages operating independently
C. Multiple storage areas
D. The point where production is evened out
Question 4
A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A. Execution
B. Feasibility analysis
C. Conception
D. Planning
Question 5
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
A. ISO 9001 standards
B. Enterprise resource planning (ERP)
C. Lean systems
D. Customer relationship management (CRM)
Solutions:
| Question 1 Answer: A,E | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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