PDF VersionEX0-115 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:
- The control processes and their relationships 20%
- The resolution processes and their relationships 10%
- The service delivery processes and their relationships 15%
- The relationship processes and their relationships 15%
- Service Design and Transition 5%
- Introduction to IT Service Management 15%
- The Service Management System (SMS) 20%
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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam
Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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What is the duration of the EX0-115 Exam
- Number of Questions: 40
- Passing Score: 65%
- Format: Multiple choices, multiple answers
- Length of Examination: 60 minutes
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EXIN EX0-115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Relationship Processes | 15% | - Business relationship management - Supplier management |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| The Service Management System (SMS) | 20% | - SMS concepts and requirements
|
| Control Processes | 20% | - Change management - Release and deployment control - Configuration management |
| Service Delivery Processes | 15% | - Information security management - Service level management - Capacity management - Financial management for services - Availability management - Service continuity management |
| Service Design and Transition | 5% | - Planning and design
|
| Resolution Processes | 10% | - Problem management - Service request management - Incident management |
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