Nokia Nokia Certification SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

2. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
C) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.

3. What's the BEST way to ensure control of Operational Delivery scope?

A) Having regular internal meetings with all stakeholders.
B) Having regular meetings with customer and the CT F&C.
C) By reading the PTA and the lessons learned from previous projects.
D) Ensure complete and clear scope statement at Gate 5.

4. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Having an effective warehouse management system to support Hardware Services.
B) Implementing a Spare Part Management process and tools in GDC.
C) Locating spare parts in Service vehicles and at Network Locations.
D) Having an OLA with Care for spare part management.

5. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
B) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
C) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.
D) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.

Solutions: