Nokia Nokia Certification SDM_2002001040

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Nokia SDM Certification - CARE Sample Questions:

1. What is the Care Program Manager's role in up-selling?

A) To identify and promote additional services to the customer.
B) To sell Hardware Services and Software Services to the customer.
C) To make presentations about new NSN products to the customer.
D) To get some additional Care services orders.

2. Is it possible to see the sales revenue for a month in your financial report, even if an invoice has not been sent to the customer?

A) No, because sales are always recorded when the customer invoice is sent.
B) No, because this is not SOX compliant.
C) Yes, because the invoice is generated automatically.
D) Yes, because F&C accrue or defer the revenue from the sale.

3. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) SW fault management for customization, impact analysis and 3rd party application support.
B) Help Desk for customization, SW fault management for customization, and impact analysis.
C) Previous + remote emergency support.
D) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.

4. What is the purpose of the Monthly Resource Allocation meeting?

A) To provide resources to the CT.
B) To tell the customer the number of engineers who will be available to support their network.
C) To advise the Account Manager / CT Head of the resource requirements.
D) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.

5. Is there a need for Risk Analysis in Care?

A) Only when needed as there is no official process.
B) Only when establishing Care for the newly negotiated contract.
C) No, Risk Analysis is a mandatory process in NI Project Management only.
D) Always, at every stage of Care planning and execution.

Solutions: