Salesforce Certified B2B Solution Architect : Arch-301

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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Implement Case Deflection.
B) Offload the number of cases received via Web2Case by using Email2Case.
C) Plan and conduct User Adoption Trainings for resellers on how to use the site.
D) Disable anonymous users on the site.

2. Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?

A) Load the public cloud solution directly to Salesforce using MuleSoft.
B) Utilize Platform Events based on the devices' state change.
C) Embed the devices' sensor data in a view on the Assetrecord.
D) Utilize Apex Callouts based on the devices' state change.

3. Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

A) Can the direct Sales team use the standardfunctionality?
B) Are the processes the same for the direct Sales team and indirect Sales team?
C) Is the data shared between the direct Sales team and indirect Sales team?
D) How critical are the business processes?

4. AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customersneed the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers

A) CPQ B2B Commerce Connector
B) Salesforce CPQ
C) Salesforce Billing
D) B2B Commerce
E) Salesforce Order Management

5. Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

A) Customer Community Plus license
B) Service Cloud license
C) Sales Cloud license
D) Partner Community license

Solutions: