SAP Certified Application Associate - SAP Service Cloud 1811 : C_C4C14_1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate work center and view labels
B) Translate notes entered by a user
C) Translate extension field labels
D) Translate all buttons

2. What does a Simulate Run action display in maintenance plans?

A) A success status to indicate if the maintenance plan run was successful
B) A list of all objects for which a work ticket would be created
C) The top 10 objects for which a work ticket would be created
D) The number objects for which a work tickets would be created

3. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Unrestricted read and write access
B) Only unrestricted write access
C) Restricted read and write access
D) Only restricted write access

4. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) Registered product
C) Product
D) object
E) Warranty

5. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Maintain Next Ticket configuration
B) Set up service level determination for social media channel
C) Select the channel type
D) Create and schedule social media import run
E) Set up access to social media account

Solutions: